BOOKING WITH HIGHLANDS ECO TOURS

We offer a variety of ways to book or enquire about our services. Whether your communication preference is via online, e-mail, telephone, visiting one of our regional offices, or a mixture of it all, our expert teams are standing by ready to answer any questions and process your bookings 

GENERAL BOOKING & PAYMENT CONDITIONS 

HET Travel Co. Ltd. (hereafter referred to as ‘we’, ‘our’ and ‘us’) and the Agent (hereafter referred to as ‘Agent, ‘you’ and ‘your’) agree that the terms and conditions for the services provided by us to you shall be governed by the Booking Conditions detailed below and that the said Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between HET Travel and the Agent.

ALL services sold by HET Travel are subject to these general terms and condition unless otherwise agreed for a specific booking at quotation/booking time by email in which case special/stricter conditions will override the general conditions.

VALIDITY 

All prices quoted to you are on a NET basis and in US Dollars and are valid according to the date specified on quotations and invoices issued

Prices may be subject to change only under exceptional circumstances due to sudden and substantial market, tax or currency fluctuations; if so we will give a pre-notice of min 30 days and the option to cancel.

The validity of offers/quotations is for a maximum of 7 days, unless mentioned otherwise. Some hotel tariffs and airfares quoted may be special offers with a shorter time frame of for ex 24/48 hrs or as available in order to be able to offer the best possible rates

PAYMENT 

Unless otherwise agreed, final payment is due as per invoice latest 30 days prior to arrival. If booked less than 30 days from arrival, payment needs to be made upon receipt of the invoice. Multi-country tours will mostly be invoiced as one by the HET office handling the file especially if all quoted in the same currency. In some cases 2 invoices may be needed/issued.

In case credit terms have been granted, we request payment to be made timely and it must be received on the date set on the invoice. Credit terms will be reviewed yearly and regular late payments may lead to a review of terms.

Payments can be made by:

• BANK TRANSFER to the bank account mentioned in the invoice. Bank charges must be covered by the agent at the origin.

DEPOSITS 

Deposits may be requested to start working on a file and to secure reservations for services such as flights, cruises, hotels as well as for certain peak travel periods.

The need for deposits and the amount and conditions applying to them (refundable, non-refundable) will be mentioned by our specialists case by case at the time of travel planning and quoting.

CANCELLATION TERMS 

Cancellation must be made in writing by email and be received in time (please keep in mind weekends, public holidays, and different time zones on both ends). 

The charges below charges apply unless different terms have been mentioned at quotation/booking time.

Charges for partial/total cancellations made for tours with travel date from 1st October 2022:

Individual travelers (Up to 10 pax)

31 days and more before arrival: Non-refundable deposit (if any)

Between 30 and 22 days before arrival:

Non-ref deposit or 10% of total tour cost

Between 21 and 15 days before arrival:

Non-ref deposit or 25% of total tour cost

Between 14 and 8 days before arrival:

50% of total tour cost

Between 7 days and 48 hours before arrival:

75% of total tour cost

Less than 48 hours before arrival:

90% of total tour cost

Shortening or cancellation on site:

100% of total tour cost both FIT/GIT

Groups (From 10 pax)

31 days and more before arrival: Non-refundable deposit (if any)

Between 30 and 22 days before arrival:

Non-ref deposit or 20% of total tour cost

Between 21 and 15 days before arrival:

Non-ref deposit or 40% of total tour cost

Between 14 and 8 days before arrival:

60% of total tour cost

Between 7 days and 48 hours before arrival:

75% of total tour cost both FIT/GIT

Less than 48 hours before arrival:

90% of total tour cost both FIT/GIT

Shortening or cancellation on site:

100% of total tour cost both FIT/GIT

Note: FIT applies up to 10 pax - GIT applies from 11 pax 

INSURANCE 

We strongly recommend that clients arrange for comprehensive travel insurance covering cancellation/postponement clauses as well as a good medical coverage. Travel insurance may very well become a pre-requirement for entry from many governments/destinations in the post.

CHILD POLICY 

Travel Experiences (excursions and day trips) children between the ages of 2 and 11, at dates of travel, will receive a 25% discount off the Adult price (based on total travellers - adults + children 2-11), unless specified otherwise in a proposal.

For all tours involving accommodation, prices for children will be calculated to actual costs and all child discounts received from suppliers such as reduced entrance fees or value ads for children will be passed on to the clients. Accommodation is charged according to the individual hotel’s tariff and children occupying their own rooms will be charged as adults. During the booking process we will do our utmost to advise you of child discounts and extra bedding requirements for children.

All flights are quoted separately and children are charged as per airline policies. Infants under two years of age will be exempt from most charges except as mandated by airline policies.

CLIENT DOCUMENTS 

All bookings will be confirmed by email along with relevant documentation such as Final Itinerary Booking Vouchers and Air Tickets (where needed). The confirmation email will constitute a written agreement and confirmation of all bookings. 

CLAIMS 

HET Travel will do the utmost to provide the services to the best of our capacity and to the satisfaction of you, our Agent, and your clients. It is the understanding that we act as an intermediary between the agent/client and airlines, hotels, transport operators, tourism suppliers and other contractors providing services in-country. We exert due care and diligence in selecting our local suppliers and shall in no event be directly liable to the agent/client, by reason of breach of services or unsatisfactory services provided by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond our control and could not have been avoided even if applying special care and diligence. 

LIABILITY 

All disputes, claims and litigation regarding services shall first be settled by way of negotiation and mutual understanding involving ourselves and third party suppliers at fault. HET travel will act as intermediary and mediator between agent/client and third party suppliers and defend the interests of our agent/client. In the event that such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration in Vietnam.